Delivery & Returns Policy
All items are delivered by DPD courier's and will need to be signed for. If possible please arrange for somebody to be at the address for the day or alternatively please provide a work/ business address that has someone present. In all cases please provide a mobile number so that you may receive a text message as to the estimated time of parcel arrival.
No responsibility can be accepted afterwards for short delivery if there is a discrepancy.
On receipt of your order, prior to signing for your goods, please carefully check that your delivery docket matches your invoice.
If they do not match please note this on the couriers paperwork.
All shortages must be reported to us within 24 hours. Claims for shortages must be supported by the carrier’s proof of delivery note on which the goods have been signed for as short.
Choose Delivery Options:
|Standard Delivery||Next - Working Day||Under - €100.00||€6.50|
|Standard Delivery||Next - Working Day||Over - €100.00||FREE|
|Collection||Same Day as Order||No Min Order Value||FREE|
|Pallet/Bulk Orders||Next - Working Day||No Min Order Value||Priced on Weight/KG|
*Remember to check the products you ordered against our colour coded stock symbols.
We Delivery all orders over €100.00 Free of Charge.
All Order under €100.00 incur a Delivery Charge of €6.50Returns:
Returns Guarantee from The CAD Group.ie ensures that we will replace/refund most goods provided they are returned to us within 14 days of receipt, Unused in their Original Packaging and fit for general retail Resale. Our Guarantee is inline with State Law and does not affect your statutory rights.
Goods sent back after 14 days will incur a re-stocking fee.
If you wish to return goods that are wrongly ordered, you can do so by your own postal method or we can arrange for our couriers to collect the goods at a cost of €14+VAT for one parcel and €9.00 for multiple parcels.
If goods are not ready at time of collection you will incur a re-collection charge. Bulk Orders:
Any orders placed that are considered large or bulky items or even a high quantity of goods that might require pallet delivery are exempt from the usual rules of Delivery and are up to our discretion after the order may be placed online. You can check with us over the phone but we may also call you to inform you of an extra delivery charge in this case.Canceling Orders:
Please make sure to advise us as soon as you can when cancelling an order maximum 14 days after receipt of invoice. You must inform us by E-mail or letter that you are returning the goods. You can not just send us back the order with no written statement to advise us of the return.Re-Packaging the Goods:
You must package the goods according to our guidelines set out here. The goods must be packaged in a way as to prevent any damage to the original packaging of the products. This is important as the products need to be resold so No Tape directly onto products. Place products into cardboard box with secure fill (Bubblewrap) to protect during transit. We will not be responsible for goods you return during transit. You are fully responsible for the return of the goods including costs and damages that may have occurred.Bulk Orders:
The products must be in 100% resaleable condition when they arrive back to our stores. The goods should not be used or repackaged in anyway, so no evidence of opening the outer packaging of the products. We give 14 days for you to examine the product the same way a retailer might by handling and looking at the product not by opening it.Refund of Order:
On return of the products we will inspect the items first, then when all is 100% resaleable we will refund your card or Paypal account to 100% of its original order value. It does not include premium Express delivery charges.If you wish to return goods that are wrongly ordered, you can do so by your own postal method or we can arrange for our couriers to collect the goods at a cost of €14+VAT for one parcel and €9.00 for multiple parcels.Faulty or Damaged Goods:
For any faulty or damaged products please advise us immediately and we will pick up these goods and replace or credit them with 2-4 working days. Failure to inform us of faulty goods on time may result in the goods not been credited or replaced.Non-Returnable Items
The following products are non-returnable due to Health & Safety reason: perishable goods, computer software, Coffee, Tea, Water, snacks, clothing and Footwear. There are also some exceptions that are clearly marked on our website under each product marked non-returnable.Stock Status:
Across our Site you will notice there is Stock Figures which are highlighted in Green, Amber and Red.
Green = In stock and available for Next-Day delivery.
Amber = In Stock but only available for between 3 to 10 day Delivery, depending on the product.
Red = This product is out of Stock and could take up to 3-4 weeks to get in stock again.
Hint: Mouse over any product stock icon for more information on lead time.
Please return the goods to the following address with a copy of your invoice attached
The CAD Group.ie
Rep. of Ireland.